Shipping and Delivery

Shipping benefits — Same-day dispatch for orders placed by 15:00; free shipping on orders over TRY 2,000. Same-day dispatch means handing the parcel to the carrier. Delivery area, carrier, other shipping charges and delivery time must be communicated before ordering; contact DRC Outdoor about any conditions not specified.

Delivery and performance — The promised delivery period applies; except for the statutory exception for goods made to personal specifications, a sale of goods must be performed within 30 days of the order at the latest. If performance becomes impossible, the consumer is notified in writing or on a durable medium within 3 days of this becoming known, and collected payments, including any delivery costs, are refunded within 14 days of notification. Lack of stock alone is not impossibility. Statutory rights, including termination and reimbursement for failure to perform on time, remain reserved. Where the seller’s carrier is used, the seller is responsible for loss or damage until delivery.

Delivery and support — Check address and telephone details before ordering. Report shipping issues on +90 536 697 91 14 or at drcgruptekstil@gmail.com. Any tracking number is associated with the order. Keep packaging and product photos where possible; the absence of a delivery report alone does not remove consumer rights.

Defective, incorrect or missing goods — Report the issue to DRC Outdoor with the order number and a short description. The absence of photos or a carrier report does not automatically remove statutory rights. For defective goods, rescission, a price reduction, free repair or a defect-free replacement may be requested subject to Turkish Law No. 6502. These rights are not limited to the 14-day withdrawal period.