Returns and Exchanges
Contact and return address — +90 536 697 91 14 · drcgruptekstil@gmail.com. Return address: Yakacık Mah. Yakacık Bulv. 88/E Yenimahalle ANKARA.
Right of withdrawal — Consumers may withdraw without giving a reason or paying a penalty within 14 days after they or a designated third party receive the goods. Notice may also be given before delivery. For goods in one order delivered separately, the period begins with the last delivery. An unequivocal notice sent via the email/KEP channels in the contact details or in writing to the registered address is sufficient; no particular form or prior approval is required. A telephone conversation does not replace notice in writing or on a durable medium.
Returns and costs — Unless the seller offers collection, send the goods to the return address within 14 days of notifying withdrawal. The consumer pays no return costs when using the carrier specified in the pre-contract information. If no carrier was specified, the consumer cannot be held liable for costs of return by any carrier. If the specified carrier has no branch in the consumer’s location, the seller must arrange collection without an extra charge. Dispatch instructions do not make withdrawal conditional on prior approval.
Refunds — The amount collected and delivery costs covered by applicable law are refunded on withdrawal. The period is 14 days from handing the goods to the specified return carrier; if another carrier is used, it begins when the seller receives the goods. For goods not yet delivered, it begins when withdrawal notice is received. The refund is made in a single payment, consistent with the original payment instrument, without charging the consumer.
Inspection and exceptions — Examining goods in accordance with their nature, operation and instructions does not remove the right of withdrawal. Where possible, return their components and packaging together; opening packaging or removing a label alone does not impose a blanket no-return rule on clothing. Only statutory exceptions apply to goods made to personal specifications and goods whose protective seals have been opened and which are genuinely unsuitable for return for health or hygiene reasons. Trousers or leggings do not automatically fall within the hygiene exception. Rights concerning defective goods remain unaffected.
Size / colour exchanges — Send an exchange request with the product and order details to DRC Outdoor. Requests are assessed against actual availability and the process terms communicated to you. No additional exchange period, free exchange shipping or unconditional stock guarantee has been announced. The commercial exchange process does not replace or restrict statutory withdrawal rights or remedies for defective goods.
Defective, incorrect or missing goods — Report the issue to DRC Outdoor with the order number and a short description. The absence of photos or a carrier report does not automatically remove statutory rights. For defective goods, rescission, a price reduction, free repair or a defect-free replacement may be requested subject to Turkish Law No. 6502. These rights are not limited to the 14-day withdrawal period.
Example withdrawal notice — “I give notice that I wish to withdraw from the contract for the following goods purchased through DRC Outdoor.” You may add the order number/date, delivery date, product, full name, address and notice date; sign if submitting on paper. Use of this example is optional.
Requests and disputes — Use the channels on the Contact page for requests and complaints. Depending on applicable monetary jurisdiction limits, you may apply to the consumer arbitration committee at your residence or the place of the transaction, or to the competent consumer court; mandatory pre-action mediation applies where required. The text is prepared under Turkish consumer law and does not restrict applicable mandatory consumer rights. EN/DE versions convey the same meaning and language choice does not change the delivery scope.