Distance Sales Agreement

Seller — The seller operating under the DRC Outdoor brand is DRC OUTDOOR TEKSTİL İMALAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ. MERSIS: 0313149712600001. Registered and return address: Yakacık Mah. Yakacık Bulv. 88/E Yenimahalle ANKARA. Email: drcgruptekstil@gmail.com. Registered electronic mail (KEP): drcoutdoor@hs06.kep.tr. Telephone: +90 536 697 91 14.

Subject and scope — This text sets out the general rights and obligations for clothing orders placed with DRC Outdoor by consumers. The buyer is the consumer identified in the relevant order. Product characteristics are limited to verified information on the relevant product page; this agreement creates no additional protection, certification or performance guarantee.

Order-specific information — The buyer, delivery/billing address, product, size, colour, quantity, tax-inclusive price, discount, shipping charge, grand total and delivery terms are set out in the relevant order summary. This general text is read together with the order-specific pre-contract information and agreement. Additional charges not approved by the consumer do not apply.

Ordering and payment — Adding goods to the basket or creating a pending-payment order does not mean payment has been collected. Online payment is currently unavailable. For a sale, the payment method, total due and obligation to pay are explained before final confirmation; the consumer can check and correct their details. A retainable copy of the order and contract information must be supplied to the consumer.

Shipping benefits — Same-day dispatch for orders placed by 15:00; free shipping on orders over TRY 2,000. Same-day dispatch means handing the parcel to the carrier. Delivery area, carrier, other shipping charges and delivery time must be communicated before ordering; contact DRC Outdoor about any conditions not specified.

Delivery and performance — The promised delivery period applies; except for the statutory exception for goods made to personal specifications, a sale of goods must be performed within 30 days of the order at the latest. If performance becomes impossible, the consumer is notified in writing or on a durable medium within 3 days of this becoming known, and collected payments, including any delivery costs, are refunded within 14 days of notification. Lack of stock alone is not impossibility. Statutory rights, including termination and reimbursement for failure to perform on time, remain reserved. Where the seller’s carrier is used, the seller is responsible for loss or damage until delivery.

Right of withdrawal — Consumers may withdraw without giving a reason or paying a penalty within 14 days after they or a designated third party receive the goods. Notice may also be given before delivery. For goods in one order delivered separately, the period begins with the last delivery. An unequivocal notice sent via the email/KEP channels in the contact details or in writing to the registered address is sufficient; no particular form or prior approval is required. A telephone conversation does not replace notice in writing or on a durable medium.

Returns and costs — Unless the seller offers collection, send the goods to the return address within 14 days of notifying withdrawal. The consumer pays no return costs when using the carrier specified in the pre-contract information. If no carrier was specified, the consumer cannot be held liable for costs of return by any carrier. If the specified carrier has no branch in the consumer’s location, the seller must arrange collection without an extra charge. Dispatch instructions do not make withdrawal conditional on prior approval.

Refunds — The amount collected and delivery costs covered by applicable law are refunded on withdrawal. The period is 14 days from handing the goods to the specified return carrier; if another carrier is used, it begins when the seller receives the goods. For goods not yet delivered, it begins when withdrawal notice is received. The refund is made in a single payment, consistent with the original payment instrument, without charging the consumer.

Inspection and exceptions — Examining goods in accordance with their nature, operation and instructions does not remove the right of withdrawal. Where possible, return their components and packaging together; opening packaging or removing a label alone does not impose a blanket no-return rule on clothing. Only statutory exceptions apply to goods made to personal specifications and goods whose protective seals have been opened and which are genuinely unsuitable for return for health or hygiene reasons. Trousers or leggings do not automatically fall within the hygiene exception. Rights concerning defective goods remain unaffected.

Defective, incorrect or missing goods — Report the issue to DRC Outdoor with the order number and a short description. The absence of photos or a carrier report does not automatically remove statutory rights. For defective goods, rescission, a price reduction, free repair or a defect-free replacement may be requested subject to Turkish Law No. 6502. These rights are not limited to the 14-day withdrawal period.

Requests and disputes — Use the channels on the Contact page for requests and complaints. Depending on applicable monetary jurisdiction limits, you may apply to the consumer arbitration committee at your residence or the place of the transaction, or to the competent consumer court; mandatory pre-action mediation applies where required. The text is prepared under Turkish consumer law and does not restrict applicable mandatory consumer rights. EN/DE versions convey the same meaning and language choice does not change the delivery scope.